Meet Yorkshire Profiles Ltd, a partner we are proud to have and whose views align perfectly with ours.<\/p>\n
What’s the background of Yorkshire Profiles?<\/h4>\n
Yorkshire Profiles Ltd<\/a> was founded in 2001 as a waterjet cutting<\/a> business. The founder felt there was a gap in the market for high-quality profiling services in the Yorkshire region.<\/p>\n Over the years, his family joined him in building up the business with their different skill sets. The company’s main goals were to provide high-quality parts on a short lead time at competitive prices.<\/p>\n As a family business, it has always aimed to be ethical by nature and to provide a support structure to its employees and their families. Sadly, Martin (the founder) passed away in 2017 and the business was continued by his Son and Daughter-in-law.<\/p>\n The company replaced its waterjet services with laser cutting in 2010 and has since expanded repeatedly. 2015 saw the introduction of fibre laser cutting<\/a>, multiple press brakes for metal folding and a fully equipped sheet metal fabrication workshop.<\/p>\n 2020 saw investments in the 3rd<\/sup> generation of fibre laser cutting technology and further investments in folding and fabricating capacity. The company became ISO 9001 certified in 2012 and that has allowed us to grow consistently through the demonstration of continual improvement<\/strong>.<\/p>\n By monitoring and acting on customer feedback, the company has been able to build a solid reputation as a quality supplier, which in turn has boosted the order books over the years. As part of the company’s policies to risk, there is always a balanced exposure to multiple industries to ensure that as markets grow and contract over the years, there is a relatively consistent level of orders flowing through.<\/p>\n The expectations are continually increasing<\/strong> and will continue to do so forever. Every buyer needs their goods faster, with fewer errors, and at a lower cost. This is often regardless of the political, geological or economic circumstances locally and globally. It\u2019s a good job, we like a challenge!<\/p>\n Thankfully we have moved away from paper drawings and faxes meaning communication lines between supplier and buyer are stronger<\/strong>. As super-fast broadband has become widespread outside of city centres, more data can be transferred between a larger number of companies conveniently.<\/p>\n This allows for clearer \u201ccontext\u201d when it comes to manufactured components. We are no longer restricted to just a \u201cflat pattern\u201d and a text description of what needs to happen.<\/p>\n Detailed 3D models can quickly be transferred and even the full assemblies can be provided to ensure that a specification is as clear as can be. The Covid pandemic accelerated the changes that were already occurring in regards to virtual collaboration through various cloud computing packages.<\/p>\n It is very important to automate the customer experience. As a family business, we will always maintain a \u201cphysical\u201d customer experience in terms of a high level of customer service on the phone or face-to-face.<\/p>\n However, with the demand of needing things faster<\/strong>, this process has to become more automated. To put this in context, people used to have to ring a phone number to order something from a catalogue or fill in a form with their requirements and wait for a confirmation or the goods.<\/p>\n Now, we just jump onto our chosen e-commerce site and get what we want (often customised) without interaction with another person and we do not critique the customer experience unless the site is difficult to use or an issue with the goods arises.<\/p>\nHow have you grown over the years?<\/h4>\n
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<\/p>\nWhat is the most demanding side of the manufacturing industry?<\/h4>\n
How is the industry changing as a whole?<\/h4>\n
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<\/p>\nIs automating the customer experience also important?<\/h4>\n